APRIL TO JUNE COURSE SCHEDULE NEWSLETTER

JULY TO SEPTEMBER COURSE SCHEDULE NEWSLETTER ELIGIBILITY ENGLISH LANGUAGE CLASSES FAMILY LIAISON TRAINING/FOOD HANDLERS TRAINING

CLASS VIDEO PREVIEW:
Customer Service-Diversity
Basic English Conversation
AFTC

FISH!
Wed • 15 Sep • 8am-4pm

See how the Seattle’s World Famous Pike Place Fish Market can teach you how to take your work center's culture to a new level with Fish! Culture.

• Create a more engaged and alive workplace
• Increase productivity and reduce employee turnover
• Encourage imagination and creativity and infuse a fun-filled spirit
• Inspire others to own their choice of attitudes
• Build trust and improve communications and relationships in the workplace



WHO’S ELIGIBLE TO ENROLL IN OUR COURSES?
Classes are open to all base employees unless otherwise noted. Classes are held in Bldg. 4069. To enroll, submit a completed AF FORM 2426 with your supervisor’s signature to FSSTI in person or by fax at least 10 days before the class date.
Note: You must have IMT viewer to open this form


Orientation designed to help employees who are new to Force Support Squadron and/or Yokota become familiar with the 374th Force Support Squadron’s mission and facilities. This class includes information on safety, ethics and cultural diversity.


A REQUIRED refresher course for those who have been employed with FSS and need Annual Training requirements completed for the year.


This course is aimed toward Local National and Civilian employees with limited knowledge of Military Customs and Courtesies. Topics of discussion include rank, respect, formalities, and etiquette. Bring your questions and be prepared to interact in an open forum.


This training program will help inspire your team and teach them “There is more to customer service than hanging a poster or talking about it.” Make the commitment to raising the level of service offered to your customers.


The purpose of this training is to teach military personnel the proper way to document training records. How to transcribe records and what entries are required in AFTC training records. This course is taught in English only.
Click HERE to inquire about a time or date.


By the end of this workshop you will be able to understand the importance of effective telephone communication in contacts with internal and external customers, know the five key telephone techniques that add up to a “knock your socks off” call, identify the five qualities of an effective voice, and start a plan for improving personal and departmental telephone effectiveness. This course is taught in English only.


This class facilitates the individual’s ability to recognize the differences between groups and teams and to adjust behaviors which apply to each unique management situation, with the aim of building (developing) a climate of motivation that includes: teams setting goals and standards, team problem solving techniques, facilitating open communication, understanding the nature of conflict, building trust in the team and the key ingredient ‘coaching’.


Instructor(s): Mr. Aoi
This course is taught in Japanese.

ENGLISH LANGUAGE CLASSES



This is a required annual training for all services employees that are associated with alcohol or sales of alcohol. This class addresses your role identifying inebriated customers and the actions you must take as a Services member.
Click HERE to inquire about a time or date.


This is a required annual training for all appointed Family Liaison Officers and Senior NCO’s. This is an Air Force Survivor Assistance Program. The objective is to provide new appointees valuable information on how to effectively respond to the needs of the surviving families and to identify the key principles of information flow and coordination of support between families and functional agencies. This course is taught in English only.
Click HERE to inquire about a time or date.


Workplace conflict appears in organizations every day – it can lead to lost productivity, diminished morale, and decreased performance. And it can be costly – it can have a negative effect on your organization’s bottom line through increased employee absenteeism, decreased job performance, and poor customer service. The CALM model introduced in When Conflict Happens is an effective and practical way to meet organizational goals: improved performance throughout each section. This course will help mentor and support leaders and subordinates through the conflict resolution process, and provide skills to resolve most workplace conflict.


Did you know that your communication style could make or break the success of your department? Did you know that just by prioritizing your tasks, you could reach more goals? Supervisors require certain skills in order to be successful. We’ve planned an interesting training session to cover these important skills.

MILITARY WRITING
Having trouble with Staff Summary Sheets, MFRs, or 1206s? This course is designed to help members unfamiliar with Air Force writing develop their packages into succinct yet detailed documents for their target audiences.


The Learning Management System (LMS) is a new training database from the Air Force Services Agency. This course is designed to familiarize and acclimate 374 FSS members with this ADLS derivative site.


Click HERE to inquire about a time or date.

CPR/AED TRAINING
Click HERE to inquire about a time or date.